Frequently Asked Questions
Everything you need to know about your MADMIA style journey.
How long will it take for my MADMIA order to arrive?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 10-21 business days depending on your location and customs processing.
What is your return and exchange policy?
We want you to love your purchase! We offer a 30-day return policy for items in their original, unworn condition with tags attached. Please note that for hygiene reasons, socks and hair accessories cannot be returned once opened.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options through PayPal, Apple Pay, Google Pay, and Afterpay for eligible customers.
How do I care for my MADMIA socks and apparel?
To keep your colors vibrant and your items in top shape, we recommend a cold hand wash or a gentle machine wash in a laundry bag. Always air dry in the shade and avoid tumble drying or ironing.
Do you ship internationally?
Yes, MADMIA ships worldwide! Shipping costs and delivery timeframes are calculated at checkout based on your destination country. Please be aware that international orders may be subject to local import duties and taxes.
How can I track my package?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.